Support
Write to me directly. There is no ticket system, no bot, and no account to log in to.
Contact
hello@metalmind.app — anything about the application: bugs, questions, licence problems, feature requests. Include your macOS version, your Mac, and the model you were running. Better still, attach a diagnostic report.
For anything that is not about MetalMind itself — contracts, invoices, work enquiries — write to me@martinturek.dev instead. Both reach the same person; keeping them apart just means support does not get buried.
Sending a diagnostic report
In MetalMind, open Settings → System → Support. The report is assembled at that moment and shown to you in full before anything is sent. Read it, then press Email to open a pre-filled message. Nothing leaves your Mac until you send that mail.
The report holds the application and macOS versions, your chip, GPU core count and memory, the selected model and its state, your plan, server state, requests served, and the last error. It contains no conversation content.
Common problems
The model does not fit in memory
The model browser estimates the memory a model needs before you download it. If loading fails or the app evicts the model immediately, pick a smaller parameter count or a lower quantisation — a 4-bit 8B model needs roughly 5 GB of free unified memory, and macOS needs its own share on top of that. Quit other memory-heavy applications and try again.
Port 8080 is already in use
Another process is listening on the port. Either stop it, or change the port in Settings → Server. Run `lsof -nP -iTCP:8080 -sTCP:LISTEN` in Terminal to see what holds it, and remember to update the base URL in your editor after changing it.
The editor will not connect
Check four things: the server is running in MetalMind, a model is loaded, the base URL in the editor ends with /v1, and the port matches. The API key can be any non-empty string. If the editor still fails, open the request inspector — if no request appears there, the editor never reached MetalMind and the problem is in the client configuration.
Apple Intelligence is not available
The system model only appears when Apple Intelligence is enabled in System Settings and has finished downloading its assets, on a supported Mac in a supported region and system language. If it is off, MetalMind runs downloaded MLX models exactly the same way without it.